This year we reorganized our network and I took a more significant ownership position. As part of the reorganization we desperately needed to update our billing office. The concept of ‘going paperless’ was obviously attractive, but honestly I never thought it was practical or truly possible. After extensively researching every available system on the market I chose Systems4PT. As part of my research I visited Systems4’s help desk and met their management. I did every bit of homework that I could think of.
As promised, Systems4PT was a true installation partner. They were very involved with our credentialing and system set up. Honestly, we had no idea how to convert a system. Systems4PT spent one week at each of our nine locations. To no one’s surprise there were installation issues (networking, schedule coordination, etc.) but through the process Systems4 handled the installation and we treated the patients. We could never have done this alone.
Having used the System, I have several comments:
- In everyday use, the system is even better than the demo. Sincerely. To actually see the system work, the busywork is just gone, employees are finally free to do their jobs and we are paperless! This system has performed better than advertised.
- Because of these efficiencies I have been able to lower my overhead.
- Collections have notably increased and my collection cycle is half of what it was a year ago. And with lower collection costs!
- In the first four months of use, overhead savings plus increased collections amounted to more than what we paid for our system. You kind of hear that and say, ‘yea, right’. Each month, collections are ahead of where we had been a year ago, with a ton less work.
- The best single word I’d use to describe the Systems4PT company is ‘Partner’. They act like my automation partner, which is exactly what I needed. Sure things come up, but Systems4PT’s ‘got my back’, I have zero doubt.
A year ago I was struggling with rising levels of chaos and declining profitability. Because today ProCare is under control and profitable, we are once again able to focus on quality of service, compliance and business expansion.
Personally, I have evolved from an 80 hour per week executive who seemed to be always one step behind, to a ‘dinner with my family’ success.
I enthusiastically endorse Systems4PT,
Kevin Knaugle
Partner
ProCare Rehabilitation, Altoona PA