We’ve got 2 locations, a staff of 15 therapists, doctors, and other related healthcare workers and everyone is flat-out-busy.

Kipnis physical therapy is in a complex, metropolitan market. We treat hundreds of pts per day and its normal to bill out claims to payors in three or four states every day, and sometimes internationally. Needless to say, our billing is about as complex as it gets. Prior to Systems4PT we struggled with significant payment shortfalls. Six to eight full time billing employees – we just couldn’t keep up. At times we’ve had seven figure shortfalls. Not to mention the enormous cost for space requirements, computer stations, and file systems to house our “paper” system.

Honestly, my first Systems4PT demo – we didn’t finish the demo. I asked them to leave. ‘Higher compliance, more collections, blah, blah… It’s the same thing you hear from every software demo. I’d heard it all and I didn’t need to hear it again.

After that I visited a friend of mine who uses Systems4PT in his practice. His practice is half the size of mine. I had six billing employees. He has one. I had nine to ten front desk stations and fulltime employees, he had two. I would not have believed it if I hadn’t seen it with my own eyes. Systems4PT is the only practice company I’ve found who delivers what they advertise. I called them back, demo’d the system and installed it as soon as I could.

Today, my past due accounts receivable has dropped by 90%. My collection cycle has declined from 70 days to 29 days. I’m collecting more money, and those funds are coming in consistently, every single week. This is better than we have done in the last three years. And I’m doing this with two billing employees. (Versus the six I used to use), and 4-5 front desk associates instead of 10. And, during the “dark days” of Medicare payment holds in July and August of 2008, our collections never suffered.

Mistakes. My biggest mistake was not installing Systems4PT five years ago. I’ve spent more than what the system costs ‘trying to fix the problems myself’. Our practice is still double time busy, billings remain complex and multi state. But today – we have higher compliance, and much stronger cash flow with less administrative staff and 1/3 the billing department.

I serve on several Boards including Hospital for Special Surgery Rehab Advisory Board, Orthonet, and others, which oversees the outpatient rehabilitation services in the greater New York City, tristate area. As part of my duties on the boards, we review practices involved with this network of services. As a group, we’ve discussed that ‘there isn’t a great EMR system out there for P.T.

Today – When I have that same conversation I always give the same answer, “Why don’t you stop by my network. We’ve found it !”.

Ilena Kipnis
President
Kipnis Physical Therapy
Secaucus, NJ