Our company started Systems4PT approximately one year ago. Prior to Systems4PT, we outsourced our billing. Our collections have significantly improved with Systems4PT. We also have saved about $40K per year not having to pay the 7% fee to the previous billing company we were using.

None of our office staff had any billing or collections experience, but after an “eye-opening” and accurate initial presentation of the system, each one of them felt confident that they could learn and operate the system. The initial week long training was outstanding and very informative. Systems4PT provided teachers that walked us through the process step-by-step. (including scheduling, billing, collections, voice recognition documentation, etc).

This system is AWESOME! I couldn’t imagine working with anything else now--- the therapists love it – imagine, you speak and it types. The voice recognition is accurate, quick, and easy to learn. The system won’t allow a note to be signed without prior insurance authorization. This has really helped our collections. Instead of accidentally treating someone 5 visits over authorization and not getting paid, we now can’t even sign the note! It has so many safeguards. Our notes are finished faster and are not “cookie-cutter” notes like so many point-and –click systems are famous for. The patient visit is automatically billed the next morning once the note is signed.

It’s the best system I have seen for a manager who wants to make sure that the staff therapists are keeping up with the notes/re-evaluations/discharges. It also is unbeatable regarding allowing the manager to oversee the front-desk co-pays, preauthorizations, etc.

The reports are excellent and the support and continued assistance we have gotten from the “help-desk” and remote access onto our system has been exceptional.

Even though the system itself is an A+ in my opinion, the support and care that has been shown us by the President of the company, Joe Montgomery, far surpasses any expectations. Joe, our billing manager, and I have developed a very positive and trusting relationship. I did not know Joe before we acquired the system. When I have had concerns, he has called my cell phone and has had back-and-forth conversations /telephone calls with me after hours on Friday nights and throughout weekends. This is not what you would expect from the President of a large successful company. He is very down to earth and has made me realize that he sincerely cares about our company’s well-being. He actually has been someone for me to consult regarding issues that don’t even deal with the system.

Systems4PT has my highest possible recommendation.

Sincerely,
Todd A. Warner, PT, CHT, Owner
Dynamic Physical Therapy & Hand Center, LLC
Charleston, West Virginia