A year and a half ago we couldn’t pay our bills. We thought we might have to close down. We were discussing an exit strategy for the business.

Along comes a Systems4PT advertisement. I thought I might need to spend some money to make money. I had an old system. But it didn’t have the reports or controls that I needed to manage the business.

It always seemed ridiculous to me that we had so many people touching our treatment/billing codes. Why duplicate the effort? I spend my life teaching patients about economy of movement, but our coding was a repetitive, heavy, energy-sapping processes, repeated umpteen different times.

The first thing that appealed to me about Systems4PT was the integration of the front to back office. It cuts out all the middle stuff. That make me call for a demo. The demo answers all our questions and showed us how the system would keep us informed of what is going on with patients, authorizations, notes and plans of care. My partner and I are ‘people persons’. We needed help with this tech stuff.

I did not go into physical therapy for the paper work. Systems4PT points out what work needs to be done, or you don’t get paid. It’s very tangible. ‘The little green happy face’.

We were in absolutely no position to buy this system. Systems4PT gave us the opportunity to finance 100%. I was shocked that the financing was approved, because of the financial shape we were int.

Josh did the on site installation. Josh was amazing… pretty dry, but fantastic. We had a very nice, comfortable week with Josh. The system came together exactly as Systems4PT promised. It totally delivered on what they said. Josh showed us what to do.

Our old system did electronic billing When I called the old system and said, ‘I need to make some changes to keep up with the industry’ they sent a sheet on how to change numbers and ‘hook it up’. I work on the human body, not computers. I can’t set up ERA’s, or billing submission. I just want to get paid ! With Systems4PT, they set up the billing. I don’t know how.. I don’t care how. All I know is, now I get paid.

So, we set up system. In 10 days, we had very few billable patients. The system told us. Then it told us we were missing authorizations, missing plans of care, reports weren’t signed … on and on. For years I had been treating a good number of patients for free without being aware why. Our old system was no value to us.

In follow up training we got chided about our control lists being too long. We took our gentle beating from the trainer. Today that list has been cut in half. We are in control.

Systems4PT is the salvation of Back on Track Physical Therapy. This system absolutely saved my practice.

Systems4PT is software. But what I bought was the promise of customer service. And that promise has been kept. When I’ve called other help desks I get a recording. I have to send an email. I am promised a response within 24 or 48 hours – and that is sometimes just an email. If I do get a person I have to explain who we are. To the other companies we’ve worked with, Back on Track Physical Therapy is a number.

When we call Systems4PT we talk to a person….Who knows us. Who knows our name. Sometimes even we can speak with Josh!. I want to be ale to pick up the phone and talk to a human. That’s what happens with Systems4PT. It’s awesome.

Well, Monday we treated 84 patients. Every single one of them was billable. Every single one of them was acknowledged as accepted by the payors. I have assurance that my 84 DOS will be paid, as I do with all of my treatments.

I’ve seen my fastest payment in 7 days. One of my biggest bugaboos was that we never really had a grasp of what, or how to bill Medicare. Now we are consistently paid every time. I’m like a pig in the mud.

Jackie Randa
Partner
Back on Track Physical Therapy
San Diego, Ca